Account Manager

Job description

SR Education Group’s mission is to help students make informed decisions about their education by providing transparent, data-driven, and user-focused products. We embrace a culture of growth and experimentation. Our small and agile team allows all members to exercise great responsibility and freedom, allowing each person to have a measurable impact on our business and a unique opportunity to be exposed to all areas of an online marketing company. We reward results with a profit sharing program on top of a competitive salary, and encourage self-development through benefits like our tuition reimbursement program.


Our account managers support our network of over 200 partner colleges and agencies that we provide lead generation services for. We are also at an exciting growth point, as we’ve expanded our portfolio to serve new audiences within the education space and have expanded our client base. As such, we’re looking for an experienced account manager to join our team with exceptional customer service skills and experience analyzing metrics to drive insights and meet goals.


Primary Responsibilities:

  • Cultivate strategic relationships with leading accredited universities and agencies, including negotiating costs per lead and resolving complex partner requirements
  • Own all facets of the account management process for medium to large accounts, including managing accounts receivable, diagnosing issues related to failed form submissions, and resolving reporting discrepancies with partners  
  • Finalizing contracts with our legal team for new accounts
  • Make changes to partner accounts and respond to emails from partners in a timely and professional manner
  • Responsible for renewal and growth within the existing client base
  • Training, mentoring and management of account specialists, who help support the needs of the department

Requirements

  • Bachelor's degree

  • Minimum 1-2 years of experience in account management or customer service

  • Exceptional attention to detail, organizational skills, and analytical skills

  • Proven ability to communicate clearly and concisely, verbally and in writing

  • Ability to multitask, delegate, and work independently

  • Proficiency with Excel, and experience with data analysis and creating metric reports

  • Understanding of HTML and/or SQL a plus

We are also open to entry level candidates with relevant skills and a demonstrated record of high work ethic and success within a results-driven environment.

 

Title: Account Manager

Position Type: Full-time

Pay: $60,000-$75,000 (before bonuses) DOE

Benefits: Equity sharing; profit- and performance-based bonuses; health, dental, and vision insurance; retirement contributions; competitive & flexible vacation policy (up to 6 weeks with seniority); tuition reimbursement program, charitable matching program

 

Our waterfront office is located in downtown, historic Kirkland. We keep our kitchen fully stocked and have ping pong and pool tables, a growing board game collection, and a troop of quirky office dogs. We hope you’ll consider joining us and being a part of our team at SR Education Group.